Privacy policy

This Privacy Policy describes how CHHABI TRADITIONS (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.chhabi.in (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Updates will be posted on this Site with a revised “Last updated” date.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from you and about you over the past 12 months, depending on your interactions with us.

In addition to the specific uses described below, we may use your personal information to:

  • Communicate with you

  • Process transactions and deliver products

  • Improve our Services and Site experience

  • Comply with legal obligations

  • Protect our rights, our Services, and our users

What Personal Information We Collect

Information You Provide Directly

When you interact with our Site or Services, you may provide us with:

  • Contact details: name, billing/shipping address, phone number, and email address

  • Order details: products purchased, payment confirmation, transaction details

  • Account details: username, password, security info (if applicable)

  • Shopping information: cart items, wishlists, reviews, loyalty points, referrals, or gift cards

  • Customer support: messages, feedback, or information you provide when contacting us

Some Services may require you to provide certain personal information. Choosing not to may limit access to those features.

Information We Collect Automatically (Usage Data)

When you use our Site, we may automatically collect:

  • Device and browser details

  • IP address and network connection data

  • Site usage and interaction (pages viewed, products clicked, time spent)

  • Cookies and tracking data (pixels, web beacons, similar technologies)

Information from Third Parties

We may also collect your information from third-party sources, including:

  • Shopify (our e-commerce platform)

  • Payment processors (to process transactions securely)

  • Analytics and marketing partners (to improve site performance and ads)

How We Use Your Information

  • To provide products and services: process payments, ship orders, manage returns, and handle customer support

  • For marketing & advertising: send promotional emails/texts, display personalized ads (with your consent where required)

  • For security & fraud prevention: detect and prevent fraudulent or illegal activity

  • For improvements: analyze customer behavior and enhance the shopping experience

If you are located in the EEA or UK, the legal bases for processing may include:

  • Performance of a contract (Art. 6(1)(b) GDPR)

  • Legitimate interests (Art. 6(1)(f) GDPR)

  • Compliance with legal obligations (Art. 6(1)(c) GDPR)

  • Consent, where applicable (Art. 6(1)(a) GDPR)

Cookies

We use cookies to improve functionality, remember your preferences, and understand how you use our Site. Third parties (such as Shopify and advertising partners) may also use cookies for analytics and personalized ads.

You may block or delete cookies through your browser settings, but some features of our Site may not function properly.

Our website supports the Global Privacy Control (GPC) signal for opt-outs related to targeted advertising.

How We Share Personal Information

We may share your information with:

  • Vendors and service providers (IT, fulfillment, shipping, customer support, analytics, marketing)

  • Payment processors (to complete your purchases securely)

  • Business/marketing partners (to promote products and services)

  • Affiliates within our corporate group

  • Legal authorities (where required by law)

  • In business transactions (e.g., merger, acquisition, restructuring)

We do not sell sensitive personal information.

Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect data from children. If you believe your child has shared personal data with us, please contact us to request deletion.

Security and Retention

While we implement appropriate security measures, no system is 100% secure. Please protect your account credentials and contact us if you believe your account has been compromised.

We retain your personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce policies.

Your Rights

Depending on your location, you may have rights under data protection laws, including:

  • Right to access/know what data we hold about you

  • Right to delete your personal information

  • Right to correct inaccuracies

  • Right to data portability

  • Right to opt out of targeted advertising, sharing, or sale of data

  • Right to restrict or object to processing

  • Right to withdraw consent (where processing is based on consent)

You may exercise these rights by contacting us (see below). We may require verification of your identity before processing requests.

International Users

If you are accessing the Site outside India, your data may be transferred internationally. Where required, we use safeguards such as Standard Contractual Clauses (SCCs) or equivalent legal mechanisms to protect your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data rights, you may contact us at:

info@chhabi.in
CHHABI, 1130, Pratibhanagar Main Rd, near Manorama Hospital, E Ward, Datta Colony, Shastri Nagar, Shanti Niwas, 416008. Kolhapur Maharashtra, India.

For data protection laws, unless otherwise specified, CHHABI is the data controller of your personal information.